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Frequently Asked Qyestions
Menu |
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Activating your Sky Digital car |
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Adding other ITV1 Regions |
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Do
I need a card or subscription to get BBC services?
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Free To Air (FTA) |
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Free To View (FTV) |
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How can I see ITV2? |
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How do I get Sky Digital? |
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Installers Setup |
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Sky Digital Abroad |
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SKY's EPG |
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SKY+ |
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Sky Remote Control codes for your TV |
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Software Download |
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What connections are there on a Sky
Digital receiver? |
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What is the Default transponder? |
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What is Videoguard? |
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ACTIVATING YOUR SKY DIGITAL CARD |
| Once the
Sky Digital receiver has been installed insert the Sky card into the
slot at the front of the receiver and telephone Sky's Customer
services on 08702404020. You will be asked for the serial number and
version number of the receiver along with the viewing card number. To
obtain these details go to the "Services" menu, then "System Setup",
then "System Details", here you will find all the information required
about your receiver. Your card should then be activated within one to
two hours. |
| One
important point to remember is, that a "Wakeup Signal" is sent out to
all cards from time to time. If your receiver is disconected from the
mains for a period of time and not in "Standby", your card may no
longer function and require re-activation. |
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MARRYING YOUR SKY DIGITAL CARD TO A NEW RECEIVER |
| If for
some reason you need to change your Sky receiver, you will have to
call Sky's Customer Services to have your viewing card "Married" to
your new receiver. |
|
Click HERE
to return to the top of the page! |
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ADDING OTHER ITV1 REGIONS |
| Only your
default ITV1 region will be listed on Sky's EPG on channel 103. The
region you receive is dictated by your postal code. To watch the other
regions, you must add them all manualy by doing the following: |
| 1) Press
Services on your Sky remote. |
| 2) Press 4
- System Setup. |
| 3) Press 4
- Add Channels. |
| 4) Type in
the correct frequency, polarisation, symbol rate and FEC and press
Find channels. |
| 5) To
save, highlight the desired region(s), and press the yellow button.
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| 6) Press
Select on your remote, when complete. |
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Viewing other ITV1 regions |
| To view
the other ITV1 regions, do the following: |
| 1) Press
Services. |
| 2) Press 6
- Other Channels. |
| 3) Choose
the desired region and press Select. |
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Click HERE
to return to the top of the page! |
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DO I NEED A
CARD OR SUBSCRIPTION TO GET BBC SERVICES? |
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No, the BBC
services are no longer encrypted, this means they can be viewed on any
digital satellite receiver within the reception area of the satellite.
However, if you wish to watch ITV, Ch4 and five via Dsat you will
still need a Sky Digibox and active viewing-card as they are still
encrypted. |
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Click HERE
to return to the top of the page! |
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FREE TO AIR (FTA) |
| Free To
Air services, are not encrypted and require no card or subscription
for viewing. All of the BBC's domestic TV and radio services are FTA. |
|
Click HERE
to return to the top of the page! |
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FREE TO
VIEW (FTV) - ITV1- CHANNEL FOUR - FIVE |
| Free To
View channels do not require a subscription, the channels are however
encrypted and require a free2view card. Free2view card are not being
issued at present, you will have to take out a Sky subscription to view
ITV1, Channel Four and Five.
www.free2view.tv. |
|
Click HERE
to return to the top of the page! |
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HOW
CAN I SEE ITV2? |
| ITV2 is a
complementary channel to ITV1, the channel is not on the free2view
cards like ITV1, Channel Four and Five. A subscription to the Sky
Digital Family Pack is required to access ITV2. |
| ITV2 can
be received free-to-air via Freeview Digital Terrestrial broadcasts in
the United kingdom. |
|
Click HERE
to return to the top of the page! |
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HOW
DO I GET SKY? |
| Visit the
Sky website, click HERE
and order Online and
save money! |
|
Click HERE
to return to the top of the page! |
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INSTALLER SETUP |
| In the Installers
Menu you will find the following options: |
| 1) LNB
Setup. |
| 2) Default
Transponder |
| 3)
Telephone Settings |
| 4) RF
Outlets |
| 5) Manual
Tuning |
| 6) New
Installation |
| To
view the Installers Setup, do the following: |
| 1) Press
Services on your Sky remote. |
| 2) Press 4
- System Setup |
| 3) Press 0 |
| 4) Press 1 |
| 5) Press
Select |
|
Click HERE
to return to the top of the page! |
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SKY
DIGITAL ABROAD |
| Living
abroad, missing TV and radio form back home? There is no reason to,
click HERE to find out more about
reception of Sky Digital, the BBC, ITV, Channel Four and Five in
Europe. |
|
Click HERE
to return to the top of the page! |
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SKY's
EPG Explained
(Electronic Programme Guide) |
| Click
HERE. |
| For full
listing on Sky's EPG channel line-up, please use: |
|
WILDSAT - Wild Pete's Sky Channel
Guide |
|
Click HERE
to return to the top of the page! |
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SKY+ |
| Sky+ is a
satellite receiver and personal television recorder (PTR) in one. Sky+
Gives you the freedom to easily plan and record programmes for days
ahead, in a matter of minutes, freeze live programmes and rewind to
watch the start of a programme that you might have missed. Record one
satellite channel while watching another. |
| For more
information on Sky+ click
HERE. |
|
Click HERE
to return to the top of the page! |
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Sky
Remote Control Codes for your TV |
| A Sky
remote can control most function on about 90% of TV models. |
| For TV codes click
HERE. |
| |
| The
3 Digit - Direct Set method |
| 1) Turn on
your TV. |
| 2) Press
tv on your Sky remote control. |
| 3) Hold
down select and the red button together for about two seconds, until
the red light on the Sky remote control blinks twice. |
| 4) Key in
the three digits of the first 'Direct Set' code for the manufacturer
of your TV; the red light on the Sky remote control will blink twice.
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| 5) Press
tv and try the handset, using all the function buttons like power,
volume and channel etc. If it works all the TV functions, then try the
tv guide button. |
| 6) If the
Direct set code did not work then start again from step 1 with the
next three digit code in the list for the manufacturer of your TV. |
| 7) Press
tv guide . |
| If you can
see the TV Guide screen, the remote control setup process is complete.
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| |
| If you can
not see the TV Guide, you must now set the TV Guide function as
follows: |
| 1) Press
tv on your Sky remote control. |
| 2) Hold
down select and the green button together for about two seconds, until
the red light on the Sky remote control blinks twice. |
| 3) Key in
the number of the channel on your TV that you use for watching
satellite TV (For scart switching, this may be one of the other
buttons on your remote e.g. help, i or a colour button). |
| 4) Press
select on your Sky remote control. The red light blinks twice.
|
| The remote
control setup process is complete. |
| |
| The
4 Digit - Brand Set method |
| 1) Turn on
your TV. |
| 2) Press
TV on your Sky remote control. |
| 3) Hold
down select and the red button together for about two seconds, until
the red light on the Sky remote control blinks twice |
| 4) Press
TV on your Sky remote control again. |
| 5) Key in
the Brand Set code for your brand of TV. The light on the Sky remote
control blinks twice. |
| If the
light blinks once only, re check the code for your TV and start again
at step 1. |
| 6) Press
the on/off button (power-top right button on your Sky remote control).
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| If your TV
switched off, press select . The light on the Sky remote control
blinks twice. |
| If your TV
did not switch off, press TV , then press the on/off button. Repeat
this (press TV , then on/off) until your TV turns off, then press
select. |
| If the
light on your Sky remote control blinks three times, your Sky digibox
has checked all the possible settings for the code you used. Check
that you have the right 4 digit code and start again at step 1.
|
| 7) Press
TV guide . |
| If you see
the TV Guide screen, the remote control setup process is complete.
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| |
| If you did
not see the TV Guide, you must now set the TV Guide function as
follows: |
| 1) Press
tv on your Sky remote control. |
| 2) Hold
down select and the green button together for about two seconds, until
the red light on the Sky remote control blinks twice. |
| 3) Key in
the number of the channel on your TV that you use for watching
satellite TV (For scart switching, this may be one of the other
buttons on your remote e.g. help, i or a colour button). |
| 4) Press
select on your Sky remote control. The red light blinks twice. The
remote control setup process is complete. |
|
Click HERE
to return to the top of the page! |
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SOFTWARE DOWNLOAD |
| To force a
software download, do the following: |
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| 1) Switch
the receiver off at the mains. |
| 2) Press
and hold the Backup button on the front of the receiver
(not on the remote control). |
| 3) Keep
the Backup button held and power up the receiver. |
| 4) After
about 5-10 seconds all the lights on the front display will light up.
|
| 5) Now
release the backup button. |
| If your
receiver is connected via scart lead you will see the following on
screen message: |
|
Updating System Software |
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Do not disconnect from
mains supply or dish |
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This may take up to 10
minutes |
| After
about 10 mins your receiver will switch back into standby mode. |
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Click HERE
to return to the top of the page! |
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WHAT CONNECTIONS ARE THERE ON A SKY
RECEIVER? |
| Sky
Digital receivers have the following connections: |
| 1) Mains
Input. |
| 2) Dish
Input (F-type). |
| 3) TV
SCART (composite video out, RGB out). |
| 4) VCR
SCART (composite video in/out, RGB loop-through in). |
| 5)
Telephone line (RJ11). |
| 6) Aerial
in, RF out 1, RF out 2, Audio out (2 phonos). |
| 7) RS-232
(disabled). |
| 8) Digital
interface for which nothing is currently available. |
| Sony
receivers and Sky+ also have a digital output, which carries sound
data only, the Sky+ model supports DD 5.1. |
| Grundig
model /2 and 3000 series boxes have an S-Video mini-DIN output plug,
as does Sky+. |
|
Click HERE
to return to the top of the page |
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WHAT IS
THE DEFAULT TRANSPONDER? |
| When a Sky
digital receiver is first switched on it will look for the "Default
Transponder". |
| This is
transponder 4, frequency 11.778 Vertical polarisation, Symbol Rate
27.5. FEC 2/3. |
| This is
where Sky's Electronic Programme Guide or EPG is situated. |
|
Click HERE
to return to the top of the page! |
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WHAT IS VIDEOGUARD? |
| NDS
Videoguard is the Conditional Access System (CAS), used by Sky Digital
for encrypting channels on the Sky Digital platform. The Videoguard
encryption system is "embedded", built in to Sky receivers, there are at
present, no Conditional Access Modules (CAMs) available for the
Videoguard system used by Sky Digital. |
| More
information is available at The NDS
Website. |
|
Click HERE
to return to the top of the page! |
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|
www.astra2d.co.uk |
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